So the only question remaining behind all of the #TicketGate issues is who does blame for bad policies, poor reactions, and overall the mess fall on. Is it TicketMaster, MLS or Sporting KC? I from the start have believed that SKC has been responsible for the majority of the mess, but it has been funny to have SKC fans try to defend their club by saying it is all on TicketMaster, who created a bad code, turned on sales before they should have been, and yes even made up the policy of only selling in the KC market. Of course I know that none of those are true, I many years ago worked for TM and they are just a vendor who does what their clients tell them to (that still leave a SKC or MLS question. One fan asked TM about the blocking out of market sales for the General Public portion of MLS Cup sales and here is their response:
I know that is small, so here is the text of the TM response:
Thank you for reaching out to us regarding tickets for:
MLS Cup 2013 – Sporting Kansas City v. Real Salt Lake
Sporting Park, Kansas City, KS
Sat, Dec 7, 2013 03:00 PM
We understand your frustration and wish that we could assist you, but unfortunately, the venue/promoters for the game have set up “geo-limiting” for this game. (geographical limiting)
This means that only fans who have their billing address in the state where the game is taking place, may purchase tickets.
Please note that Ticketmaster do not own the tickets that we sell. We sell under contract for the venue/promoters and as such, we have to follow their rules and instructions for the event.
If a fan who has their billing address in the geo limited state, resells tickets, you can purchase tickets from them and attend the game.
We hope that you are able to get tickets for the game.
If you need anything else, we’re always here for you – just reply to this email or visit Ticketmaster.com.
So that should at least clear up anyone who wants to blame TicketMaster for the issues involving the sales of MLS Cup Tickets. The original post is after the jump:
So beyond the ever changing story of SKC and their lies to both the public, MLS and their own fans about what happened with the “leaked” ticket code last week, it appears they have upped the ante in their attempt to freeze out not only RSL fans, but any MLS fan who might live outside of the KC area.
Tomorrow whatever remaining tickets were left, in addition to some standing room only tickets for MLS Cup were due to go on sale to the general public tomorrow morning at 10 am CST:
now I don’t expect a lot of tickets to be available (despite over 1,500 on the scalpers market) to the general public, but it was a chance for fans in Salt Lake to get a chance to fairly get some tickets are the normal price as well as the many other fans of MLS who might want to make the trip to KC for the match, but if you look closely you will find some changes:
that is a bit small:
Yes it would appear that the “General Public” sale will not be to the actual General Public, but only those who SKC thinks are worthy of attending MLS Cup, or those that live within the KC area. This doesn’t surprise me in any way given the whole way things have been dealt with since the very start of ticket sales.
There have been parts of the ticketing process that I have no issues with: The “visa” presale was out of tickets in minutes, which makes you wonder how many tickets were available. Then you have the SKC STM’s purchasing the number of tickets equal to their season seats, using their unique code, which is perfectly acceptable. Heck I was even OK with allowing a generic code to be distributed to the SKC STM’s for additional seat purchases, until when that code leaked and several hundred tickets (out of a pool of 5,000) were purchased by some RSL fans who had the code shared with them by a SKC STM, and instead of just turning off the code the team lied (or mislead the public, including their fans) and over reacted in my opinion by voiding those purchases. I am OK with SKC releasing the tickets returned to them by MLS as an additional purchasing chance for their STM’s (again using their unique account codes), even though I believe those tickets probably should have gone into the general public pool.
However when you get to a general public sales event and you restrict it then you make my initial reaction to voiding the earlier tickets bought by both RSL and SKC fans with the leaked code seem very valid. I get trying to ensure that your STM’s have a fair chance at tickets, now however you are saying that only fans in the KC area are worthy of buying tickets to MLS Cup during what is supposed to be a general public sale. If you read the fine print, it is interesting that they are going to take 2 days to review the tickets to determine who is entitled to them.
I don’t know if this is simply SKC trying to avoid what happened with their leaked code, that being RSL fans buying tickets, or what but given the fact that there are over 1500 tickets being scalped to MLS Cup (4 that I know of by RSL fans, the rest in sections RSL fans haven’t been allowed to by tickets in, only SKC and MLS folks have). It seems the message is clear, RSL fans are not wanted unless they are willing to pay 4X face value to a SKC fans who is scalping their tickets. It sure would have been nice if MLS had said something more than:
Earlier this week, a limited number of RSL fans gained access to a secure link that had been established solely for Sporting Kansas City season ticket members to purchase MLS Cup tickets. Because RSL fans were not authorized to use this link, the purchase orders were not fulfilled
on the topic, but they have been strangely silent on the topic. Now I know there has been a great deal of confusion about who is running what when it comes to MLS Cup. It has been funny hearing people from KC tell me online that SKC is telling them it is a league event and that MLS is running it, which is true for many parts of the event. It was enlightening to hear that a MLS fan who purchased the MLS Cup GSL (guaranteed seat license) has been told that they would need to deal with SKC who is running all the tickets for the MLS Cup.
I had determined earlier in the week that due to all of this, that I simply was going to avoid going to MLS Cup, I had started to change my mind earlier today when I was informed I had been granted credentials to take photos at the match, but if they are going to treat fans in such a manner then I want nothing to do with it. MLS by their lack of supervision and guidance have seemed to let SKC run with policies that seem to be guided by their attempt to keep anyone outside of their fans from getting tickets outside of the 1000 that MLS forced them to allocate for RSL (staff, players & families, sponsors, and fans) while ensuring that their fans are the only ones to access any other tickets to their league event. I have been a fan of the team with the better record hosting MLS Cup, but clearly without major changes I can no longer support that either as clearly SKC have let a 2 point advantage over the season go to their heads.
I hope that the policy is pulled before the tickets go on sale, but as verified online by a couple fans, that policy was not there earlier in the week, or even earlier today. What a shame that what is likely a couple of well meaning but misguided folks in the SKC front office can turn MLS Cup into such a tragic event.
That’s How I See It